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Terms and Conditions

Terms & Conditions

Terms & Conditions

By using the website, you agree to be bound by the terms of use outlined below and also to the provisions of our Privacy Policy. White Runway reserves the right at any time to change or add to this website, including these terms of use.


Every effort has been made to ensure the information contained on the Website is correct and accurate, however White Runway makes no warranty or guarantee as the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis. If you do notice a mistake, please do let us know and we will change it.

White Runway, including our directors, partners, shareholders, employees and other thrid parties associated with running the Website is not liable to the maximum extent permitted by law to you or anyone else for any loss of income, profit, contracts, goodwill or financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of this web site or the products sold on it.

To the extent permitted by law, White Runway's liability for breach of any implied warranty or condition which cannot be excluded is limited to the supply of the products again or the payment of the cost of having products supplied again.


This website is the copyright property of White Runway and its directors and parent company, The PAS Group. The Website content is protected by Australian and international copyright and trade mark laws. You must not adapt, reproduce, store, distribute, transmit, print, display, publish or create derivative works from any part of this website or commercialise any information, products or services in any way except as expressly provided for on the website or expressly authorised in writing by White Runway.

You may store a reproduction of the content on the Website on your local computer for the sole purpose of viewing the content; and print hard copies of the content for the sole purpose of viewing and purchasing products but not for any other use, including any commercial use.

Linked Websites

This web site may contain links to other web sites that may be of relevance. Links on this website are provided for convenience only and may not remain current. You acknowledge that we are not responsible for the operation of content located on or through any such other websites.

If you breach any of these terms and conditions set above, White Runway reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website or its services. If you are awaiting delivery of products, White Runway reserves the right to cancel your order and refund your original method of payment minus any losses incurred by White Runway caused by the breach of our terms and conditions.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How to Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your Order Details

Kindly check your order to ensure all details are correct such as delivery address, sizes, colours and styles.

Stock Availability 

While we make every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.


Our orders are automatically processed so we regret that we are unable to make any changes to your order after placement. Cancellations are not accepted. Please refer to our returns policy on our website.

Bridal Party Orders

For bridal parties, orders should be placed together as one order. This will ensure the items are cut from the same batch of material and colours will match. If they are placed separately, there may be some slight colour differences.

The majority of our dresses are made to order for you and there can be slight colour variations ranging from 5-10% between different batches of material.

Production and Delivery

Custom and made to order dresses will only be processed and put into production once payment has been received in full. In stock items will only be dispatched once payment has been received in full. ZipPay orders are processed immediately after confirmation.

If your order consists of items that are in-stock and/or pre-orders and/or made to orders, items may be dispatched at different times depending on when they are ready for shipment.

Rush order delivery times are indicative, not guaranteed. The additional fee enables your order to be put into production as priority and best efforts will be made to have the order to you within the indicated time frame.

Delivery times stated do not account for any unexpected delays from Customs, natural disasters, and third party freight providers.

If you believe your item is faulty, please contact our Returns department at as soon as possible prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

UK customers receive free DHL delivery and all duties/ taxes are included in the listed price.

Customs, Duties and Taxes

By placing an order with White Runway, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to White Runway unless the item/s received are faulty or not as ordered. This also applies to any shipments that are refused by you at delivery.

Please check with your local customs office for any custom charges, duties or taxes which may be incurred. White Runway is not responsible for any customs charges or fees imposed.


Returns must be made within 14 days of receipt of goods (unless faulty). We want you to love your purchases from White Runway so if that's not the case [subject to the exclusions below]:

White Runway accepts returns on online orders within 14 days of the delivery date (unless faulty).

All standard, non-customised orders can be returned for a full refund, store credit, or an exchange. Store credit is valid for 12 months and must be used in full on your next order with White Runway. This credit is not redeemable for cash and any unused credit will become invalid after use or upon expiry unless otherwise stated. All exchanges and orders placed with store credit are final.

This excludes made to order purchases from the following designers which can only be returned for a 50% restock fee: 

Goddess By Nature and all Menswear Accessories i.e. Ties, Bowties and Pocket Squares

Any customised orders can be returned for a 50% restock fee within 14 days of receiving your order (unless faulty). Customisation fees and delivery charges are not refundable.

Customised orders are any orders made in a custom colour or size or with customisations such as length, bra-suitable back, customised sleeves and/or double lining.

All sale and marked down items are final sale (unless faulty).

If you believe your item is faulty, please contact our Returns department at soon as possible as soon as possible prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.


Please note that unless the item is faulty, the following items will not be accepted back for an exchange, store credit or refund:

(a) items that have been worn, damaged or altered from their original condition;

(b) Sale items, marked down items, jewellery, gift boxes and underwear including Spanx and bras for hygiene reasons; and

(c) Showroom orders where customers have the opportunity of seeing and trying on dresses in the showroom with assistance from our experienced Stylists.

Online orders cannot be returned in store. Please see our detailed Returns Policy on

Newsletter Subscription

By signing up for our newsletter you agree to receive emails and promotional material. Your $20 subscription voucher can only be used once and is not redeemable for cash.  This can only be used for online orders with a minimum value of $50 and cannot be redeemed on sale items.